In an era marked by rapid ecosystem changes and increasing social, environmental, and regulatory governance, organisations face constant pressure to adapt and prepare for the future. Traditional self-exploration and experiential learning methods are proving ineffective, prompting businesses to seek innovative solutions.

Successful organisations adopt Global Benchmarking and Quality Certifications as a strategy to swiftly learn and implement innovative best practices. By studying and replicating the successes of leading organisations and tapping into expert knowledge, businesses can attain sustainable growth, outpace competitors, and surpass stakeholder expectations. This entails systematically applying best practices and tools across areas like strategy, leadership, customer focus, measurement and analysis, workforce engagement, and process management to achieve continuous improvement and elevate performance levels.

Grant Thornton Bharat’s Business Excellence team is proud to share that we have the country’s largest pool of certified experts in internationally acclaimed global benchmarking frameworks such as the European Foundation for Quality Management (EFQM), Malcolm Baldrige Quality Award (MBNQA), Deming Prize, and Quality certifications such as CMMI, ISO constellation.

Our offerings

EFQM: Excellence Framework & Recognition

EFQM Model provides in-depth insights into global best practices in organisational management

Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award (MBNQA) is the USA’s highest presidential honour for organisational excellence

TQM Deming Prize: TQM Impact & Differentiators

Scale, improve or sustain partial or complete business operations using the TQM philosophy


Capability Maturity Model Integration (CMMI) is a powerful tool for businesses looking to boost their performance and achieve their goals

ISO consulting

Ensuring consistency and quality in products and services using international best practices

These global benchmarking frameworks are the result of a collaborative effort by industry experts and serve as a guidebook that provides valuable insights into global best practices on integrated leadership and management systems. These frameworks are designed to empower organisations to embed elements that are essential for building sustainable and world-class organizations. They are completely results-oriented and are driven by robust systems for developing, deploying, measuring, and improving organizational practices on leadership, strategy, stakeholder engagement, value creation, performance governance, and future transformation.

Global benchmarking frameworks are industry-agnostic, as they have been successfully implemented in more than 30,000 organizations across the globe, irrespective of their size, sector, or whether they are private, public or charitable organisations.

At Grant Thornton Bharat, we have established credentials to partner with client organisations for long-term turnkey engagements on global benchmarking and establishing the roadmap for the journey to excellence. These engagements can be based on adopting any one of the internationally acclaimed global benchmarking frameworks or designing a customised framework specifically for the client organization. We have the necessary expertise and tools for guiding organisations in selecting the appropriate benchmarking framework based on their industry sector, nature of work, and specific needs.

Business impact of Global Benchmarking

Any organisation investing in global benchmarking can expect an ROI of up to 5X over a period of 3-4 years. Typical benefits gained by the industry through the implementation of global benchmarking frameworks are as follows:

  • Increase in share value
  • Increase in revenue
  • Decrease in CAPEX over sales
  • Decrease in OPEX over sales
  • Increase in EBITDA