Understanding Business Excellence

Business excellence is the concept of delivering high-quality products, services, and customer experiences through the continuous improvement of organisational processes, systems, and culture. In today's fast-paced and competitive business environment, organisations that strive for excellence have a competitive advantage over those that do not. For example:

  • Customer satisfaction
    Customer satisfaction
  • Leadership
  • People management
    People management
  • Process management
    Process management
  • Results

Why business excellence matters

In today's VUCA (volatile, uncertain, complex, and ambiguous) world, organisations must have a comprehensive understanding of the ecosystem such as market trends, customer needs, and regulatory requirements. With this understanding, organisations can create future-ready strategies and offer value to their stakeholders.

Why Grant Thornton Bharat

At Grant Thornton Bharat, we understand each business’s unique challenges and work closely with our clients to develop customised solutions that help them cope with the ever-changing business environment. 

Business Impact

120x120px_Solutionist.png Higher efficiency and productivity   Inclusive-development.png Improved customer satisfaction
sales-strategy.png Promotes a culture of innovation   channel-strategy.png Easier to attract and retain top talent

The development and implementation of efficient, effective, and well-designed processes that align with the organisation's strategy and goals are critical to achieving business excellence. The organisation's culture and values should be integrated into these processes to ensure consistency and effectiveness. However, many organisations struggle with understanding how to start this journey of continual growth and process improvement.

Our service offerings

Model-based transformation

Guiding an organisation's transformation efforts to improve its performance and competitiveness

Global benchmarking

Global Benchmarking helps organisations achieve sustainable growth, remain ahead of the competition, and exceed stakeholder expectations

Operational excellence

Operational Excellence expertise is a crucial enabler for successful organisational transformation

Capability development

Differentiate your organisation by creating value through unique knowledge and skills

Expert's say

Today, companies must introspect upon their future readiness. To constantly evaluate if the ecosystem supports ambitious goals, you need to mature your process infrastructure. Only a capable process will lead to automation, people development, and help build investor and stakeholder confidence.

Nitesh Jain Associate Partner

We offer sector-agnostic process transformation solutions that are built and benchmarked against international best practices to encourage fact-based decision-making, increase process efficiency, boost operational excellence, and enable organisations to be adaptable and agile.

Our Team

The Business Excellence team at Grant Thornton Bharat has a wealth of expertise in quality control and process improvement initiatives. The team's knowledge spans a wide range of fields, including Malcolm Baldridge, CMMI, ISO, Agile, EFQM, and Lean Six Sigma. Our experts have worked with organisations of all sizes and have a wealth of industry knowledge across all industries and geographies.

Our Insights

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Contact us

Let’s jointly embark on this journey of Business excellence. Contact us today to schedule a consultation if you're ready to take your business to the next level.