ISO (International Organization for Standardization) provides a common framework and set of guidelines for organisations to follow, which helps to ensure consistency and quality in the products and services they provide. The different ISO standards address specific industries and business areas, such as quality management, service management, information security, etc. By following these standards, organisations can demonstrate their commitment to best practices and continuous improvement and gain a competitive advantage by improving their reputation and credibility with customers, regulators, and other stakeholders.

At Grant Thornton Bharat, we understand the importance of establishing processes to meet customer requirements and deliver quality products and services. We assist organisations in their ISO journey through our service offerings, such as:

  • ISO 9000:2015
    It aims to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. The standard depends on several quality management principles like a strong customer focus, the top management's involvement, a process approach, and continual improvement.
  • ISO 20000-1:2018
    It is an international standard for IT service management. It provides a framework for delivering and managing IT services to meet business and customer requirements. The quality standard depends on best practices from IT service management frameworks such as ITIL (Information Technology Infrastructure Library). The quality standard also specifies the requirements for an effective service management system, including service delivery, relationship management, and continual service improvement.

Our offerings

  • Gap analysis
  • Process definition and implementation support
  • Training on: 
    • Standard awareness (ISO 9001, ISO 20000)
    • Internal quality auditor
  • Internal audits

Our credentials

  • We have provided advisory to various global organisations covering domains such as BFSI, IT, ITES, insurance, services-based industries, telecom, banking, defence, governments, NGOs, NBFCs, public sector undertakings and many more.
  • Completed 100 plus ISO advisory engagements without any non-conformances identified during certification
  • Expertise in documenting operational SOPs for various domains

Benefits

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Improved customer confidence and satisfaction

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Improved metrics and management reporting
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Improved business operations by aligning IT and business processes

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Better management of customer expectation

Contact us

Let’s jointly embark on this journey of Business excellence. Contact us today to schedule a consultation if you're ready to take your business to the next level.