Transform your business with next-generation digital Global Business Services (GBS) structures and experience the full potential for transformation & success.
We enable organisations to achieve more with fewer resources and elevate your company’s GBS function from a transaction-focused internal department to a mature business partner.
Our team of professionals deliver sustainable value by assembling top minds for your success. We bring agility to established enterprises and expertise to scale a business. Apart from the primary benefits of consolidation of synergies, labor arbitrage, and productivity gains, GBS also enables:
- Process efficiency
- Reduced operation cost
- Improved compliance & control
- Efficient segregation of duties
- Enhanced talents & skills
- Elevated customer experience
“Digital” – A key driver for GBS
Digital serves as a pivotal catalyst for Global Business Services to become strategic enablers due to its transformative impact on operations, efficiency and customer experience. It empowers processes through automation, analytics and real-time reporting.
Digital connectivity facilitates seamless collaboration across geographies, enabling real-time communication and resource sharing. This global reach optimises resource allocation and accelerates problem-solving. Enhanced customer experience is achieved through personalised interactions, self-service options, 24/7 availability and better risk management, fostering loyalty and growth.
Digital platforms are enabling businesses to expand into new markets with minimal physical presence, lowering costs and increasing agility. E-commerce and online platforms provide a borderless marketplace, amplifying market access and revenue potential.
Overall, the digital realm is driving Global Business Services by revolutionising processes, enriching customer experiences, enabling global collaboration and unlocking new market opportunities. Its adoption is essential for organisations to stay competitive and agile in today's dynamic business landscape.
The Journey of Global Business Services
Our expertise in GBS & Sourcing advisory
Proven Methodology & Approach: A comprehensive and modular approach for building a centralised service delivery organisation (offshore or onsite).
30+ GBS: Delivered GBS strategy, design, implementation, governance and transformation programs/solutions.
Tools & Accelerators: Access to benchmarks, tools, accelerators and frameworks to expedite the delivery of value or advance the benefits realised.
Specialised Skills & Integrated Capability: Multi-disciplinary across Intelligent Automation, Tax, Risk, etc. to embed culture of digital enterprise. We work with industry bodies on innovation and research.
- GBS Feasibility Study and Candidacy Assessment
- Location Strategy and Evaluation
- Business Case Management
- Sourcing Strategy
- Sourcing Maturity Assessment & Benchmarking
- Process & Service Transformation Strategy
- Opportunity Identification for Automation & Other Digital Transformation
- Target Operating Model Selection & Design for New Services & Center
- GBS Implementation & Transition Management
- Centre of Excellence Setup & Operationalisation
- Service Governance Implementation
- Insourcing of Services
- Performance Framework Creation – Metrics Identification, Design and Deployment
- RFP Creation, Service Provider Evaluation and Selection for Outsourced Services
- Transition Planning, Mobilisation, Execution and Governance for Outsourced Services
- Service Provider End of Term/Contract Renewals
- Vendor Management Office Setup
- Service Delivery Management & Support
- Cost Recharge and Billing Model Review
- Performance Review and Service Recharge Support
- Governance Audits and Compliance Support
- Managed Governance Services (Financial, Contract, Performance, Resource, Relationship & Risk)
- Vendor Management and Conformance
- Continuous Service Improvement
- Service Optimisation (Operations Orchestration, Business Process Re-engineering, Application Portfolio Management)
- Benchmarking & Diagnostics
- Spend Management & Analytics
- Health Check of Outsourcing Deals
- Outsourcing Contract Reviews
- Contract Management Solution (Design, Build & Implement)
Enabling a faster, smarter and more agile ecosystem by enabling organisations to view, manage and track all work using one end-to-end platform
Spend Management & Analytics
Optimize spending with dGTL's Spend Management and Analytics solution. Gain transparency, analytics, decision rules, and alerts for informed decisions. Maximize value by enhancing spend transparency and accountability within your organisation.
Maturity Assessment & Health Check
Assessment of maturity against various parameters such as vision, service delivery, governance, digital readiness, CSAT, etc.
Performance & Ops Benchmarking
Comparative study of performance, operating baseline, sizing, span of control, cost, etc against industry peers.