Thought leadership

Travel Tech 2.0: The next phase of digitally empowering the Indian traveller

Dharmender Jhamb
Dharmender Jhamb
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India, a land of vibrant tapestry, stands poised on the precipice of a dynamic economic surge. As the fifth largest economy in the world, and projected to be the third by 2027, its internal growth engine – the travel sector – hums with immense potential. The bus and train travel sector, with its deep-rooted connections to India’s vast landscape and diverse populace, stands at the cusp of a transformative era.

However, the traditional travel landscape is rapidly changing in India. Technological advancements, dubbed ‘Travel tech’ are revolutionizing the way we experience these journeys. Online booking platforms have replaced serpentine queues, dynamic pricing algorithms offer personalized fares, and AI-powered chatbots answer queries with tireless efficiency. From e-wallets enabling seamless transactions to in-train entertainment options, travel tech is transforming the user experience, infusing convenience and comfort into every mile.

This growing symbiosis between the traditional travel giants and the innovative spirit of travel tech necessitates a deep dive into the sector's dynamics. A comprehensive report is crucial to unraveling the intricate tapestry of growth prospects, challenges, and opportunities. We must understand how travel tech is impacting the traditional players, how it is shaping consumer preferences, and where the future lies for this dynamic duo. Therefore, this report is an attempt to:

Unravel the growth prospects

Analyse the economic drivers and policy initiatives propelling the travel sector’s growth, forecasting trends and future potential.

Decipher the travel tech landscape 

Explore the various facets of travel tech, from booking platforms and dynamic pricing to AI-powered solutions and emerging trends.

Assess the impact on traditional players

Evaluate how travel tech is impacting the operations and business models of bus and train operators, identifying challenges and opportunities.

Uncover consumer preferences

Understand how travel tech is shaping user experiences and travel choices, highlighting future demands and expectations.

Chart the road ahead

Provide actionable insights and recommendations for stakeholders, investors, and policymakers to navigate the dynamic landscape of travel tech in the Indian bus and train sector.