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Digital India: The new normal

Seeking additional government support for the IT sector in tiding over COVID-19 crisis

During the COVID-19 crisis, digital transformation and technology played an important role in safeguarding our socio-economic environment. Major companies have adopted various IT solutions as part of their business continuity plans. Our Firm, in collaboration with the Federation of Indian Chambers of Commerce & Industry (FICCI), has prepared a white paper titled – Digital India: The new normal – seeking additional government support for the IT & ITeS sector in tiding over the COVID-19 crisis.

The COVID-19 pandemic has necessitated a massive shift of business from physical to digital forms. Digital India has now become the new normal. Major industry sectors have seen a drastic shift towards digital platforms in the COVID times. Over the past few years, Indian businesses have extensively adopted new-age technology innovations across various sectors. Acknowledging the government’s efforts, it is safe to say that Indian digital space had already been surging rapidly, even before we were hit by the pandemic. Recently, the technology and IT solution providing businesses have stepped in a major way, by providing unique solutions to everyday challenges. In the post-COVID era, technology will continue to play an important role that will redefine the way business is carried out in India.

Fatema Hunaid
Chartered Accountant


COVID-19 has dazed the foundation of human civilisation. It has not only impacted the safety and security of millions of souls across the world but has also deeply affected the global economy. However, the silver lining in this chaos is the massive shift from physical to digital, which has now become the new norm. Over the past few years, Indian businesses have taken massive strides in adopting new-age technology innovations across sectors. In a world that will be called the ‘post-COVID-19 era’, we will see technology playing an even more crucial and enhanced role that will shape and reshape business operations and consumer behaviour for years to come.

Virat Bhatia
FICCI- ICT & Digital Economy Committee


With this document, we are hopeful that the recommendations and favourable policy modifications will go a long way in not just supporting the IT & ITeS sector in these critical times but also ensuring minimal negative impact on the economy in the medium to long term.