• Skip to content
  • Skip to navigation

Grant Thornton uses cookies to monitor the performance of this website and improve user experience

To find out more about cookies, what they are and how we use them, please see our privacy notice, which also provides information on how to delete cookies from your hard drive.

Global site
  • Global site
  • Algeria
  • Botswana
  • Cameroon
  • Egypt
  • Ethiopia
  • Gabon
  • Guinea
  • Kenya
  • Libya
  • Malawi
  • Mauritius
  • Morocco
  • Nigeria
  • Namibia
  • Senegal
  • South Africa
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe
  • Anguilla
  • Antigua
  • Argentina
  • Aruba, Bonaire, Curacao and St. Maarten
  • Bahamas
  • Barbados
  • Bolivia
  • Brazil
  • British Virgin Islands
  • Canada LLP
  • Canada RCGT
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Dominica
  • Ecuador
  • El Salvador
  • Grenada
  • Guatemala
  • Honduras
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • St Kitts
  • St Lucia
  • St Vincent and the Grenadines
  • Trinidad & Tobago
  • United States
  • Uruguay
  • Venezuela
  • Turks & Caicos
  • Afghanistan
  • Australia
  • Bangladesh
  • Cambodia
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Korea
  • Malaysia
  • Mongolia
  • Myanmar
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam
  • Albania
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Channel Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Israel
  • Italy - Bernoni
  • Italy - Ria
  • Kazakhstan
  • Kosovo
  • Kyrgyzstan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Netherlands
  • Northern Ireland
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Serbia
  • Slovak Republic
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Tajikistan
  • Turkey
  • Ukraine
  • UK
  • Uzbekistan
  • Bahrain
  • Egypt
  • Jordan
  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
  • Yemen
  • Lebanon
Grant Thorton Logo

Grant Thornton logo

Contact us
  • Insights
  • Industries
  • Services
  • Events
  • Budget 2021
  • Careers
  • L&D Academy
  • Media
  • Country corridors
  • Consumer, Retail & E-commerce
  • Healthcare and Life Sciences
  • Automotive and Manufacturing
  • Media, Technology and Entertainment
  • Not for profit
  • Real Estate and Construction
Healthcare and Life Sciences Home
Our publications BillionFit: Technology redesigning healthcare
Our report, BillionFit: Technology redesigning healthcare, navigates through key trends in disruptive technologies in healthcare, with a focus on India. This paper captures India’s Healthcare and Fitness scenario from a technology perspective, while providing some insight into the recent developments globally.
Automotive and Manufacturing Home
Thought Leadership Auto Bytes January 2020
This edition of Auto Bytes focuses on what will shape the future of the sector.
Media, Technology and Entertainment Home
Publication The Digital Accelerate – New regulatory framework implementation guide
The publication summarises the transition process mandated by TRAI for digital television services, and how consumers can select their subscriptions.
Real Estate and Construction Home
Report Improving transparency in secondary real estate market
Holistic pan-India assessment on various parameters in the secondary market & direct impact of a regularised secondary market on stakeholders.
  1. Grant Thornton Bharat
  2. Press releases
  3. 2014
  4. How should firms deal with a ban|Manage the crisis efficiently: Vishesh Chandiok

How should firms deal with a ban|Manage the crisis efficiently: Vishesh Chandiok

16 Dec 2014
  • How should firms deal with a ban|Manage the crisis efficiently: Vishesh Chandiok

Experts talk about the steps a leader should take when faced with a possible ban on their firm’s services or products.

Uber Technologies Inc., the Web-based taxi hiring company, has been told to suspend its services in some states of India until it complies with regulations after a woman customer accused an Uber cab driver of raping her. We ask experts about the steps a leader should take when faced with a possible ban on their firm’s services or products.

Manage the crisis efficiently

Vishesh Chandiok, National Managing Partner, Grant Thornton India LLP

A ban on a service or product can have severe economic consequences of reputation for a firm. A leader should, therefore, be an efficient crisis manager, says Chandiok.

A good place to start is a sincere, unqualified apology to the victims affected by the firm’s product or service, even if the firm believes it’s not at fault. “The human and moral side of a crisis must always stand ahead of the business side,” says Chandiok.

At the same time, it is necessary to launch a probe into the incident. “A leader should understand the reason behind the incident so that the same can be addressed immediately to avoid a repeat,” he says.

It is equally important to assure the employees, investors, regulators and other stakeholders that the firm will stand for truth and that those who are at fault, irrespective of their seniority, will be appropriately dealt with. An independent and senior committee which includes well-known external nominees can help provide this assurance.

In case the company has complied with all regulatory procedures and legal formalities, a leader should communicate the same along with improvements the firm proposes voluntarily to ensure that such incidents are avoided in future. “Effective communication during crisis is half the battle,” Chandiok says. Even if the incident has occurred due to systemic issues outside the firm’s control, like ineffective laws or someone else not doing their job, a firm’s leadership should enhance its own control and checks to avoid similar incidents. “Strengthening controls beyond the call of regulation will not only help in serving the customers better, but will also create a socially responsible image for the firm,” says Chandiok.

The article appeared in MINT . The complete article can be found here.

  • Follow us on Facebook
  • Follow us on LinkedIn
  • Follow us on Twitter
  • Follow us on YouTube
CONNECTclose
  • Locations
  • Contact us
  • Global reach
ABOUTclose
  • About us
  • Careers
  • Press
  • Corporate Social Responsibility
LEGALclose
  • Privacy
  • Disclaimer
  • Site map

© 2021 Grant Thornton Bharat LLP – All rights reserved.

    • EN
    • Sign in
    • Contact us
    Sign in with LinkedIn Close
    Sign in with LinkedIn to save articles to your bookmarks.
    Privacy policy