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Transform your business with next-generation digital Global Business Services (GBS) structures and experience the full potential for transformation & success.
We enable organisations to achieve more with fewer resources and elevate your company’s GBS function from a transaction-focused internal department to a mature business partner.
Our team of professionals deliver sustainable value by assembling top minds for your success. We bring agility to established enterprises and expertise to scale a business. Apart from the primary benefits of consolidation of synergies, labor arbitrage, and productivity gains, GBS also enables:
Digital serves as a pivotal catalyst for Global Business Services to become strategic enablers due to its transformative impact on operations, efficiency and customer experience. It empowers processes through automation, analytics and real-time reporting.
Digital connectivity facilitates seamless collaboration across geographies, enabling real-time communication and resource sharing. This global reach optimises resource allocation and accelerates problem-solving. Enhanced customer experience is achieved through personalised interactions, self-service options, 24/7 availability and better risk management, fostering loyalty and growth.
Digital platforms are enabling businesses to expand into new markets with minimal physical presence, lowering costs and increasing agility. E-commerce and online platforms provide a borderless marketplace, amplifying market access and revenue potential.
Overall, the digital realm is driving Global Business Services by revolutionising processes, enriching customer experiences, enabling global collaboration and unlocking new market opportunities. Its adoption is essential for organisations to stay competitive and agile in today's dynamic business landscape.
| Gen 1SSC Early 1990s |
Gen 2GIC 2000 |
Gen 3GBS 2015 |
GenNextGCC 2020 & beyond |
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|---|---|---|---|---|
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Scope
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Single Function
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Multi Functions
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Business Functions
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Advance Capabilities
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Processes
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Manual & Non-Standard
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Standardised
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Partial Digitisation
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Digitalised & Automated
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Tech
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Disparate ERPs & Broken interfaces
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Integration issues & Non-standard Tech
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Standardised Tech & Adoption of SMAC
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Flexi Architecture & Digital Tech
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Org
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Elimination of Redundant Roles
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Functional Alignment
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Business Partnering
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Advance Techno-Functional Skills
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Savings
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Reduced Costof Serve
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Improved Efficiency
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Business Integration
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Value Generation
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A comprehensive and modular approach for building a centralised service delivery organisation (offshore or onsite).
Delivered GBS strategy, design, implementation, governance and transformation programs/solutions.
Access to benchmarks, tools, accelerators and frameworks to expedite the delivery of value or advance the benefits realised.
Multi-disciplinary across Intelligent Automation, Tax, Risk, etc. to embed culture of digital enterprise. We work with industry bodies on innovation and research.
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