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“It has been a year of consolidation for e-commerce horizontals (e-tailers who sell all categories), where two clear players have emerged — Flipkart and Amazon.
In 2018, the sector will see further consolidation among vertical players in the grocery, fashion and furniture segments, and e-commerce firms will train their focus on growing the market and delivering a superior customer service experience.”
Harish HV
Partner, Grant Thornton India LLP
This article was originally published in The Hindu Business Line.
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