Imagine a business ecosystem where customer experiences are seamless, personal, and value driven. Technology, data insights, and streamlined processes converge to deliver exceptional interactions, fostering loyalty, growth, and profitability.

At Grant Thornton Bharat, we view customer transformation as a cornerstone of sustainable growth and market leadership. Our Salesforce-based Customer Engagement solution helps businesses redefine engagement strategies, unlocking new growth opportunities, improving operational efficiency, and building long-term partnerships. This innovative approach ensures businesses remain competitive, resilient, and future-ready.

Sustainable transformation demands more than operational efficiency—it calls for purposeful customer engagement across every interaction. At Grant Thornton Bharat, we are reshaping customer experience by enabling organisations to move beyond efficiency and adopt a truly evolutionary approach. Gain insights into the firm's differentiated Salesforce collaboration, driven by certified expertise, proprietary accelerators, and a value-focused implementation methodology. This approach ensures Salesforce is not just deployed as a tool but strategically applied to deliver measurable business outcomes and long-term customer value.

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Our services

  • B2B and B2C sales transformation using Sales Cloud
  • Sales performance management
  • Partner relationship management
  • Influencer management
  • Revenue lifecycle management and CPQ
  • Intelligent service operations
  • Customer service management
  • Self-service and digital engagement
  • Field service management
  • Cognitive care
  • Experience orchestration for B2B, B2C and G2C commerce
  • Customer acquisition and loyalty
  • Commerce AI
  • Digital product design and development
  • Agentforce and AI app development
  • Automation, data, integration, trust and analytics 
  • Customer data platform
  • Marketing engagement
  • B2B marketing automation
  • Personalisation - web and mobile
  • Customer loyalty - B2B and B2C
  • Marketing analytics and ROI

Why Grant Thornton Bharat?

Our Salesforce team brings 180+ years of combined experience and holds certifications across all major Salesforce clouds. With expertise in integrations, custom solutions, and DevOps, we offer:

Industry expertise

Our profound understanding of diverse industries empowers us to craft Salesforce solutions tailored to real world needs and industry trends.

User-centric design

We prioritise intuitive, human-centered designs that drive user engagement and productivity.

Deep technical capabilities

Our Salesforce experts leverage cutting-edge technologies to build robust, scalable and future-ready solutions.

Emphasis on adoption and change management

We ensure seamless transitions through structured change management and user enablement.

Partnership with ecosystem

Strategic collaborations with the Salesforce ecosystem amplify our ability to deliver holistic solutions.

Accelerated time to value

Our focus on speed and quality drives quick wins and long-term success.

We focus on serving the unique needs of key industries that drive business growth and customer satisfaction. Our priority industries include:

Get customised CRM solution for Non-Banking Financial Companies (NBFCs) that enhances field sales, automates loan origination, and improves customer experience through digital transformation. An integrated CRM solution for the insurance industry that enhances policyholder experiences, automates claims processing, and streamlines underwriting. It empowers insurers to drive growth, improve service, and retain clients effectively.

Experience the future of real estate management with Grant Thornton Bharat's Real Estate 360 solution on Salesforce's cutting-edge CRM platform. It streamlines property management, automates marketing campaigns, and enhances client interactions through data-driven insights and advanced automation, ultimately improving sales performance and customer satisfaction.

Salesforce Manufacturing Cloud enhances transparency and collaboration by unifying account planning and forecasting. It provides a comprehensive customer view, aligning sales and operations for accurate forecasts. By integrating CRM, ERP, and supply chain data, it improves efficiency and manages the full sales agreement cycle. Real-time insights into customer, product, and pricing performance are available through distributor and dealer integration, empowering you to make informed decisions and drive growth.

Salesforce's solution leverages AI and real-time data to streamline supply chain management, enhance collaboration with distributors, and optimise sales processes. With features like field visit management, Dealer Management System (DMS), influencer and loyalty management, and comprehensive service capabilities, transform your operations for improved efficiency and growth. Empower your business with Salesforce's unified platform for intelligent insights and seamless integration.

Salesforce's Citizen Relationship Management (CRM) for the Government & Public Sector transforms citizen outreach and grievance management while effectively managing health program lifecycles, benefits, grants, and schemes. Empower your public service operations with Salesforce's comprehensive solution for efficient and responsive governance.

Our insights

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Quality in the age of AI

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For decades, consulting has been defined by structured thinking, rigorous analysis, and carefully developed recommendations.

5 min read | 28 Apr 2026

Building India’s growth backbone: Warehousing wave and InvITs

Thought leadership

India’s economic transformation has reached an inflection point where physical infrastructure, capital markets, and real estate converge to power the next era of high-quality growth.

23 Feb 2026

Digital transformation in Indian healthcare

Thought leadership

Digital transformation in Indian healthcare explores how hospitals are adopting technology to improve care delivery, operational efficiency and patient experience, with digital infrastructure, EMRs, interoperability and AI emerging as key enablers and challenges in the sector.

04 Feb 2026
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    Events

    Agentforce World Tour Mumbai 2026
    Agentforce World Tour Mumbai 2026
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    Our leaders

    Amitesh Srivastava

    Partner, Enterprise Applications
    Noida  Office
    View full profile

      Our resources

      Salesforce Loyalty solution

      Our Salesforce Loyalty Cloud solution unifies Customer 360 data, personal engagement and AI-led insights on one platform

      Unlock the future of service transformation

      Empowering service teams to overcome fragmented systems with Salesforce, AI, and automation for smarter, faster, and personalised customer support.

      Reimagining nurse staffing

      We apply a strategic blend of industry insight, empathy, technology, and process excellence to redesign the future of nurse staffing.

        Enabling real estate excellence with Salesforce

        Our Salesforce-powered real estate solution offers a centralised platform to manage projects, sales, and customer relationships efficiently.

        Transform Salesforce implementation

        Enhance engagement, streamline operations, drive business with #GTBharat and Cloud Analogy

        Transforming customer interaction for business growth

        Our customer engagement solution with Salesforce leverages cutting-edge cloud technology to provide an advanced, scalable platform that empowers businesses.