The EFQM is a world-renowned organisation that provides a comprehensive business excellence framework to organisations around the globe.

The EFQM Model 2020 is a flexible framework designed for the new decade of transformation, technological advancement, culture change, and disruption. This framework helps leaders make informed decisions and effectively manage change in their organisations, leading to improved performance, and long-term success.

It is sector agnostic, making it applicable to any type of organization.

The EFQM Model structure is based on the simple but powerful logic of asking three questions:

  • Direction: “Why” does this organisation exist? What purpose does it fulfil? Why this particular strategy?
  • Execution: “How” does it intend to deliver on its purpose and its strategy?
  • Results: “What” has it actually achieved to date? “What” does it intend to achieve tomorrow? 

Our offerings

Grant Thornton is proud to be the Certified Strategic Partner for EFQM in India. With a large pool of certified EFQM assessors and trainers, we are well-equipped to help organisations achieve excellence in performance.

Our integrated and strategically designed portfolio of training and services are designed to empower organisational leaders and their teams to manage excellence, cultural change, and transformation. Our goal is to help organisations deliver positive results and meaningful benefits for all of their key stakeholders and society as a whole.

Our offerings

Diagnostic study with insights

Improve your organisation’s management practices by using the world's best performance improvement methodology

EFQM Training & Certification Online

Elevate your career with EFQM Assessor and Foundation Training. Acquire deep insights into the business excellence model and gain certification online.

Advisory and recognition

EFQM recognition helps you check your organisation’s performance and achieve different levels of recognition

Business impact

  • Improved efficiency and effectiveness in operations
  • Enhanced customer satisfaction
  • Increased employee satisfaction, engagement, and motivation
  • Improved reputation and credibility
  • Improved social and environmental performance
  • Increased innovation and learning

Contact us

Let’s jointly embark on this journey of Business excellence. Contact us today to schedule a consultation if you're ready to take your business to the next level.