The EFQM is a world-renowned organisation that provides a comprehensive business excellence framework to organisations around the globe. With its vast network of 50,000+ adopters, the EFQM Model serves as a universal guidebook that provides in-depth insights into global best practices of organisational management. This framework helps leaders make informed decisions and effectively manage change in their organisations, leading to improved performance and long-term success.

The EFQM Model 2020 developed through a unique collaboration of nearly 2,000 change experts, leaders from over 60 diverse organisations, and a core team of experts from various industries and academia, is a flexible framework designed for the new decade of transformation, technological advancement, culture change, and disruption.

It is sector agnostic, making it applicable to any type of organization. The EFQM technology platform, AssessBase, is a powerful tool that helps organisations understand how they should set their purpose and deliver on their promises in a sustainable and ethical way. By combining the EFQM Model 2020 with AssessBase, organisations can secure access to a comprehensive management tool that enables them to make informed decisions, understand their strengths and weaknesses, and drive continuous improvement. 

The EFQM Model structure is based on the simple but powerful logic of asking three questions:

  • Direction: “Why” does this organisation exist? What purpose does it fulfil? Why this particular strategy?
  • Execution: “How” does it intend to deliver on its purpose and its strategy?
  • Results: “What” has it actually achieved to date? “What” does it intend to achieve tomorrow?

Our offerings

Grant Thornton is proud to be the Certified Strategic Partner for EFQM in India. With a large pool of certified EFQM assessors and trainers, we are well-equipped to help organisations achieve excellence in performance.

Our integrated and strategically designed portfolio of training and services are designed to empower organisational leaders and their teams to manage excellence, cultural change, and transformation. Our goal is to help organisations deliver positive results and meaningful benefits for all of their key stakeholders and society as a whole.

The following is the suite of our customisable solutions for organisations from all sectors.

  • Diagnostic study with baseline EFQM score and insights on areas for improvement
  • EFQM trainings delivered by certified GT experts:
    • Leadership awareness session on EFQM 2020 Model
    • Leadership coaching sessions on managing business excellence, creating, and nurturing organizational culture and values
    • Core team trainings on EFQM Foundation Training, EFQM Application Writing, and EFQM Assessor Training
  • EFQM advisory and journey to certification:
    • End-to-end engagements, beginning with initial baseline assessment followed by planning and executing the implementation strategy consisting of timelines, target EFQM score, strategic goal setting, roadmap creation, capability and culture building, training, periodic reviews and QA Assessments by senior experts from GT and EFQM
    • Complete support for the preparation and submission of application documentation for the EFQM International Recognition Assessment as well as execution of onsite assessment by EFQM

Our EFQM 2020 Model

Diagnostic study with insights

Improve your organisation’s management practices by using the world's best performance improvement methodology

EFQM trainings

Utilise our training programmes to make the best use of the EFQM Model and help your organisation succeed

Advisory and recognition

EFQM recognition helps you check your organisation’s performance and achieve different levels of recognition

Business impact of EFQM Model 2020

  • Improved efficiency and effectiveness in operations
  • Enhanced customer satisfaction
  • Increased employee satisfaction, engagement, and motivation
  • Improved reputation and credibility
  • Improved social and environmental performance
  • Increased innovation and learning

Contact us

Let’s jointly embark on this journey of Business excellence. Contact us today to schedule a consultation if you're ready to take your business to the next level.